1. Purpose
These terms and conditions define the rights and obligations of the parties in the context of remote booking of services offered by our establishment, whose contact details are included in the booking confirmation document. They govern all the steps necessary for booking and its follow-up between the contracting parties.
The client acknowledges having read and accepted:
- these general terms and conditions of sale,
- The terms and conditions of sale for the reserved rate are accessible on our booking platform.
These general terms and conditions of sale apply to all bookings made online, via our platform.
2. Booking Process
The customer chooses the services presented on our booking platform. He acknowledges having read and understood the nature, purpose and booking procedures of the services offered, and having obtained the necessary information to make his booking with full knowledge of the facts.
The client is solely responsible for ensuring the services meet their needs. The reservation is deemed accepted by the client upon completion of the booking process.
3. Booking Formation
Reservations are made via the electronic booking form accessible on our platform. The reservation is considered confirmed upon receipt of the booking form.
The customer agrees to provide accurate and complete information. The booking procedure includes: • entering personal information, • entering credit card details in the case of a guarantee or prepayment, • accepting the terms and conditions and the conditions of the reserved rate, • final validation by the customer.
4. Acknowledgement of receipt
A confirmation email is sent immediately. It summarizes:
- the reserved services,
- the price,
- the tariff conditions,
- the reservation date,
- The establishment's contact details for any complaints.
5. No right of withdrawal
In accordance with Article L.121-21-8 of the Consumer Code, the customer does not have the right of withdrawal applicable to distance sales.
All reservations are nominative and cannot be transferred to a third party.
6. Booking and payment terms
The reservation becomes firm after:
- the deposit of a bank card imprint,
- acceptance of the general terms and conditions of sale,
- the immediate payment of a 10% deposit, paid online.
A second deposit of 20% must be paid by bank transfer within one month of booking. For stays planned for the following year, this second deposit can, upon request, be paid in January of the year of the stay.
The remaining 70% must be paid by bank transfer no later than 15 days before arrival. The IBAN will be provided after booking.
In the event of payment of the second installment or the balance by online payment, a processing fee of 3% will be applied.
If payment is not received within the specified timeframe, La Grange Neuve may automatically debit the remaining amount due via bank authorization, with a 3% processing fee applied.
7. Security Deposit
A security deposit of €500 is required upon arrival:
- by uncashed check or by bank transfer for French travelers,
- by bank transfer for foreign travellers.
If none of these methods are feasible, the bank imprint recorded during the booking can serve as a security deposit.
The deposit will be returned within 7 days of departure, subject to a satisfactory inventory of fixtures:
- Check returned or destroyed
- refunded bank transfer
- imprint released.
8. Included services
The price includes:
- water,
- electricity,
- internet access,
- household linen (bed linen, bath linen, kitchen linen),
- end-of-stay cleaning.
9. Good practices and respect for the premises
La Grange Neuve may take an electricity meter reading in the event of excessive consumption. Any unusual consumption may be billed.
People are asked to adopt a responsible use of water.
At the end of your stay:
- vacuuming,
- Do not leave any dirty dishes.
- clean and put away the clean dishes.
- Empty and clean the barbecue.
The accommodation is non-smoking. Any smell of tobacco may result in a deduction from the security deposit.
10. Animals
Animals are not allowed.
11. Tenant's Obligations
The tenant agrees to comply with:
- the maximum number of occupants stipulated in the contract,
- the peaceful nature of the place.
12. Cancellation
All cancellations must be made in writing.
Cancellation policy
La Grange Neuve will always seek to re-let the stay.
- Cancellation up to 45 days before arrival: refund of sums paid, less €100 administration fee.
- Cancellation less than 45 days before arrival: the full amount of the stay remains due. If the balance has not yet been paid, it may be debited via credit card authorization.
- If the stay is re-let, even late: refund of sums paid, less €100 management fee.
- If La Grange Neuve were to cancel the stay for a reason beyond its control, the sums received would be fully refunded, and the tenant would be informed without delay.
Shortened stay
The full price remains due.
13. Cancellation insurance
It is strongly recommended to take out cancellation insurance to be covered in case of unforeseen circumstances. In the event of cancellation, the insurance—if purchased—may cover the reimbursement of sums paid, according to the terms of the chosen contract.
Without insurance, the refund is processed according to the cancellation policy:
- Cancellation up to 45 days before arrival: only €100 administration fee remains due.
- Cancellation less than 45 days before arrival: the total amount of the stay remains due, unless the stay is re-let.
14. Access to outdoor areas and garden maintenance
The gardens are regularly maintained by a professional, the owner, or a trusted individual appointed for this purpose, at reasonable hours. Tenants are notified when this requires passing near the property.
A robotic lawnmower moves autonomously and regularly across the lawns, and occasionally across the driveway. The tenant accepts its presence and passage during their stay and is responsible for walking carefully on the property.
These interventions do not infringe upon the peaceful enjoyment of the accommodation and cannot give rise to a claim.
15. Personal data
The data collected is necessary for processing the booking. It may be transmitted to elloha.com, Stripe.com, and service providers involved in fulfilling the contract. The customer consents to any transfer outside the EU, which is strictly necessary for secure payment.
16. Convention on Evidence
Entering information and accepting the terms and conditions constitutes an electronic signature. Computer records are considered authentic.
17. Force majeure
In the event of an unforeseeable and insurmountable event preventing the execution of the contract, the obligations of the parties are suspended.
18. Dispute Resolution
The terms and conditions are governed by French law. The client may resort to mediation in the event of a dispute.
19. Completeness
These general terms and conditions of sale and the booking form constitute the entire contract between the parties.
The terms and conditions may be modified at any time; however, the version accepted by the customer on the day of booking remains the one that applies to their stay. The online version at the time of booking is authoritative.
20. Commitments of La Grange Neuve
We are committed to:
- to welcome you with care and availability, •
- to offer you clean, carefully prepared accommodation, •
- to provide you with equipment that matches the description, •
- to remain reachable should the need arise during your stay,
- to ensure that your experience is gentle, serene and true to the spirit of La Grange Neuve.